Customer Automation Engineer at HappyFox

HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. As a Customer Automation Engineer your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions.

In this role, you will collaborate with internal teams and prospective clients to identify opportunities for automation, design sophisticated workflows, and support complex integrations that address real-world business challenges. You will blend presales consultation with hands-on technical support—translating customer needs into actionable solutions that enhance productivity, reduce operational overhead, and streamline critical processes.

Key Responsibilities:

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First Name *

Last Name

Email *

Phone *

Resume *

Can you describe a specific instance where you automated a repetitive business process? What tools did you use, and what was the impact?Describe your experience in providing technical support for B2B enterprise SaaS products. *

What automation tools and technologies have you worked with? *

If an automated workflow you've implemented starts failing intermittently, what steps would you take to identify and resolve the issue? *

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