Technical Support Engineer

Chennai, Tamil Nadu, India | Support | Full-time


We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.


  • Investigate and identify root cause of customer issues and drive resolutions across various teams
  • Provide expert level technical support and deal with issues escalated by junior support staff
  • Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis
  • Act in a development capacity on product and process improvement projects
  • Document defect and enhancement requests on behalf of customers
  • Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence
  • Give customers prompt and reliable updates related to applications
  • Work with internal teams in a consultative and supportive role
  • Train teams/members on the nuances of applications using simulations when required
  • Work as an advisor on the product best practices for better supportability


  • Bachelor’s degree in engineering or a related field
  • Proven technical support experience of at least 5 years supporting SaaS based applications and a minimum of 1 year experience in L2 support
  • Excellent written and verbal communication skills
  • Ability to thrive in a high-pressure environment
  • Passionate about learning and mastering new technologies and skills
  • Applicants with programming background are preferred